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DPU Call Center Down

04/09/2019 6:00 AM by

The DPU Call Center has closed due to emergency repairs in the building beginning at 3 pm today and through Wednesday. Emergency calls will continue to be accepted. Customers can also continue to use the automated lines to make payments and check balances. 

How does this apply to me?

The city of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric street lighting.  So if you have a routine issue, you may wait until Wednesday for immediate assistance. You can still email: DPU Customer Service


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