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How to Get Help in Richmond During Hurricane Florence

Though it’s less likely that Richmond will get hit by Florence, the City of Richmond still wants you to know your resources in case this volatile storm does end up our way.

Emergency Shelter Information
(To view this information in Spanish, click here)

The city will be opening shelters at the following locations on Thursday, September 13, 2018 at 4 p.m.

Linwood Holton Elementary School, located at 1600 W. Laburnum Avenue
Blackwell Elementary School, located at 1600 Everett Street

Linwood Holton is a pet friendly site:

Space is limited for pets. Once capacity is reached, pets will be sheltered with Richmond Animal Care and Control.
Cats must be in cages and dogs on leashes.
The owners will be responsible for the care of their animals and must bring the appropriate supplies.

Transportation to the shelters is free with GRTC. (Please notify the driver that you are going to the shelter.)

Route 14 and Route 91 will go to Linwood Holton Elementary
Route 87 will go to Blackwell Elementary

If you have questions regarding bus routes to the shelters, you can call GRTC at 804-358-4782.

For information on any Virginia shelter, call 2-1-1.

Who to Call:
(To view this information in Spanish, click here)

Call 311, visit or use the RVA311 app to submit non-emergency service requests for:
Public Works, including downed trees
Removal of storm debris
Social Services
Surface water flooding
Clogged drains
Burned out streetlights
Locations for shelters
Nonemergency police and utilities numbers for localities outside of Richmond

Call DPU: 804-646-4646, option 1 (public utility emergencies)
Piped gas service (utility emergency)
Piped water service (utility emergency)
Raw sewage backup (utility emergency if citizen can see the raw sewage)
Downed street lights pole (utility emergency)

Call Dominion Power: 1-866-366-4357
Power outages
Live wires

Call police non-emergency: 804-646-5100
To file a police report
Other non-emergency police

Call 911 or text 911 if you can’t call
Immediate help for police, fire or emergency medical services

Richmond bus service, GRTC: 804-358-4782 for information.

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