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What’s up with CVS these days?

12/13/2012 7:38 AM by

Two different folks have recently sent in a “what’s up” with the CVS at Main and 25th:

A reader asks if anyone else has issues with the long lines and service at the pharmacy counter at CVS at 25th and Main Streets. It is my understanding that they bought at least two other east end pharmacies including Edloe’s and are having trouble keeping up with the increased traffic.

The CVS at 25th and E. Main recently absorbed two other area pharmacies, but clearly they haven’t increased staffing in order to handle the onslaught of new customers. As a result, the pharmacy service has become a nightmare. No matter the time of day or night, the line (yes, one line) is, on average, 5 to 15 people deep. And, in most of my experiences, just about every one of those customers encounters some sort of problem when they finally get to the front of the line.

I was told by one customer that Rite Aid pharmacies stopped taking Express Scripts and this has resulted in a deluge of new CVS customers. Judging from other conversations I’ve had with fellow customers, I’m not the only one with frustrations about solo clerks, lengthy waits, and frankly, the accuracy with which my prescriptions are filled.

In the past, there were often two clerks waiting on people at the pharmacy counter. Now, there’s only one and, on any given visit, that person seems completely stressed (or, at times, not stressed enough). I inquired if the pharmacy was looking for help and was told “no” they weren’t. It also appears that there aren’t enough pharmacists. There’s a picture on the wall indicating that Tom Stein is the pharmacist in charge, however, I haven’t seen him in months. There used to be multiple pharmacists behind the counter, but now there are many new faces back there, but I’m not sure if any of these people are pharmacists.


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