The city is revising its procedure for bulk and brush refuse collection. Beginning January 17, 2011, bulk and brush refuse collections will be performed by area: northeast, southeast, southwest and northwest, rather than the current zip code method. Each area will have a truck assigned to remove bulk and brush refuse items Monday through Friday, from 6 a.m. to 2:30 p.m.
City residents are required to call the Customer Care Center at 3-1-1 or (804) 646-7000 to request a pick up. Items must be placed out for collection on the day the call is made. There is a $50 service fee for the removal of appliances and a $100 service fee for same day service bulk and brush emergency pick up. Non-emergency bulk and brush pick up will be collected within ten working days of the request with no service fee. If applicable, the service fees will be applied to the resident’s utility bill.
City residents can dispose of appliances; bulk and brush refuse items for free by taking them to the East Richmond Road Convenience Center, 3800 E. Richmond Road, or the Southside Transfer Station, 3520 N. Hopkins Road.